Your Privacy Matters at 88 fd

When you register for an account, use the 88 fd platform, or contact our support team, we collect certain categories of personal data. The specific data we collect depends on how you interact with us. Below is a full breakdown of the categories of information we may hold about you.

1.1 Account and Identity Information

When you create your 88 fd player account, we collect the information you provide during the registration form, including your full legal name, date of birth, email address, mobile phone number, and your chosen username. During the KYC (Know Your Customer) verification process, you will also be required to submit a copy of a government-issued identification document such as a National Identity Card (NID), passport, or driver's licence issued by the Government of Bangladesh or another recognised authority.

1.2 Financial and Transaction Data

To process deposits and withdrawals, we collect details related to your chosen payment method. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number and transaction reference numbers. For bank transfers via institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, or Sonali Bank, this includes your account number, bank name, and branch details. We retain a full record of every transaction made on your account, including deposit amounts, withdrawal requests, bonus credits, and wager history. All transaction amounts are recorded in Bangladeshi Taka (BDT).

1.3 Technical and Device Data

When you access the 88 fd platform, our servers automatically record certain technical information about your device and connection, including your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, pages visited, and time spent on each page. This technical data is used for security monitoring, fraud prevention, and platform performance optimisation. It is not used to identify you personally in isolation but may be combined with other data for fraud detection purposes.

1.4 Communications Data

If you contact our support team via live chat or email at support@88-fd.app, we retain a record of that correspondence including the content of messages, timestamps, and any attachments you provide. This data is used to resolve your query, maintain quality assurance, and improve our support service. Support records are retained for a period of three years from the date of the interaction.

1.5 Behavioural and Usage Data

We collect data about how you use the platform, including which games you play, how long you play them, your betting patterns, and which promotional offers you engage with. This behavioural data helps us personalise your experience, identify signs of problem gambling in line with our Responsible Gaming obligations, and improve the overall platform.

88 fd processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. Below are the primary purposes for which your data is used and the legal basis for each.

2.1 Account Management and Service Delivery

We use your identity and contact information to create and manage your player account, authenticate your logins, process deposits and withdrawals, and deliver the gaming and sports betting services you have requested. This processing is necessary for the performance of the contract between you and 88 fd.

2.2 Identity Verification and KYC Compliance

We use your identity documents and personal information to verify that you meet the eligibility requirements to use the platform — principally that you are aged 18 or over and that you are who you claim to be. This processing is necessary to comply with our legal obligations relating to anti-money laundering (AML) and responsible gaming practices.

2.3 Fraud Prevention and Security

Your technical data, transaction history, and behavioural data are analysed by our security systems to detect and prevent fraudulent activity, account takeover attempts, money laundering, bonus abuse, and other prohibited conduct described in our Terms and Conditions. The legal basis for this processing is our legitimate interest in maintaining a secure and fair platform for all players.

2.4 Responsible Gaming Monitoring

88 fd uses your gameplay and transaction data to monitor for behavioural indicators associated with problem gambling, such as significant increases in bet frequency, chasing losses, or unusual session lengths. Where such indicators are detected, our Responsible Gaming team may reach out to offer support tools such as deposit limits, session time-outs, or self-exclusion. This processing is carried out in your vital interest and in compliance with our responsible gaming obligations.

2.5 Personalisation and Marketing

With your consent, we may use your behavioural and preference data to personalise the promotional offers, game recommendations, and communications you receive from 88 fd. You may withdraw your consent to marketing communications at any time by adjusting your notification preferences in your account settings or by contacting support@88-fd.app. Withdrawing marketing consent does not affect your ability to use the platform.

2.6 Legal and Regulatory Compliance

We may be required to process and retain certain categories of your data — including identity documents and transaction records — to comply with applicable laws, respond to regulatory inquiries, or cooperate with law enforcement authorities. Such disclosures are made only to the extent required by law and are documented accordingly.

88 fd does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the necessary transaction data with the payment service providers you have selected, including bKash, Nagad, Rocket, Upay, and partner banks. These providers receive only the data required to execute the transaction and are prohibited from using it for any other purpose.

3.2 Game Technology Providers

The games available on the 88 fd platform are supplied by world-class game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable gameplay, certain technical data (such as a session token and your account balance) is shared with the relevant game provider during an active game session. These providers do not receive your full identity or payment details.

3.3 Identity Verification Services

To fulfil our KYC obligations, we may share your identity documents and personal details with specialist third-party identity verification providers. These providers act as data processors under our instruction and are bound by strict data processing agreements that prohibit any secondary use of your data.

3.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so — for example, in response to a court order, a legal process, or a regulatory investigation. All such disclosures are documented and limited strictly to the data requested.

3.5 Business Transfers

In the event that 88 fd undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and a prominent platform notice at least 30 days before your data is transferred, and you will have the right to request deletion of your data prior to the transfer if you choose not to continue using the new platform.

The 88 fd platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your session while you are logged in, and improve your overall experience. This section explains what cookies we use and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit — such as your login session or display preferences — so that you do not need to re-enter the same information every time you return. Cookies do not contain executable code and cannot access other data stored on your device.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They maintain your authenticated session, remember your account preferences, and prevent cross-site request forgery. These cookies cannot be disabled without impairing the core functionality of the platform.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the platform — which pages are most popular, how long sessions last, and where users encounter errors. This data helps us improve the platform experience. No personally identifiable information is collected by these cookies.
• Functionality Cookies: These remember your preferences such as your chosen language, display settings, and game lobby filters so that the platform feels personalised each time you return. They are not used for advertising.
• Fraud Prevention Cookies: These cookies collect technical signals (such as device fingerprinting data) that our security systems use to detect suspicious activity, account sharing, and bot behaviour. They are necessary for maintaining a fair and secure environment.

4.3 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the 88 fd platform — in particular, blocking strictly necessary cookies will prevent you from logging in. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. Please note that 88 fd does not currently support a cookie consent management panel on the platform itself; cookie management is handled at the browser level.

88 fd retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods below reflect our current data retention schedule.

• Account and Identity Data: Retained for the duration of your active account relationship with 88 fd, plus a further five (5) years following account closure. This extended retention period is required to meet our anti-money laundering obligations and to resolve any disputes that may arise after account closure.
• Transaction Records: Retained for seven (7) years from the date of each transaction. This period reflects standard financial record-keeping best practice and ensures that we can respond accurately to any queries about historical deposits, withdrawals, or wager settlements.
• KYC Documents: Retained for five (5) years following account closure or the date of the most recent identity verification check, whichever is later. Documents are stored in an encrypted format with access restricted to authorised compliance personnel only.
• Support Communications: Retained for three (3) years from the date of the support interaction. After this period, communications are anonymised and retained in aggregate form for quality assurance purposes.
• Behavioural and Usage Data: Retained for two (2) years from collection, after which it is aggregated and anonymised. Anonymised behavioural data may be retained indefinitely for platform improvement and statistical analysis.
• Marketing Preferences: Retained for as long as you have an active account. If you withdraw marketing consent, your preference is recorded and retained to ensure we do not inadvertently contact you again.

When the applicable retention period expires, personal data is securely deleted from our systems or irreversibly anonymised. If you request deletion of your data before the applicable retention period has elapsed, we will honour that request to the extent permitted by our legal obligations — meaning we may be required to retain certain categories of data (particularly financial records) even after a deletion request.

As a player on the 88 fd platform, you have a number of rights regarding your personal data. These rights apply regardless of where you are located in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere. 88 fd is committed to honouring these rights promptly and without unnecessary barriers.

• Right of Access: You have the right to request a copy of all personal data that 88 fd holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of receiving a verified request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For minor corrections such as a misspelled name or an outdated phone number, you may update your details directly from your account settings. For corrections to KYC documents, please contact our support team.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and no other legal basis applies, or where you object to the processing and your interests override ours. Note that certain data categories (particularly financial records and KYC documents) must be retained for legal compliance periods even after an erasure request.
• Right to Restriction: You may request that we temporarily restrict the processing of your personal data — for example, while you contest the accuracy of the data or while a complaint is being investigated. During a restriction period, your data will be stored but not actively processed.
• Right to Data Portability: You have the right to receive your personal data in a portable format so that you can transfer it to another service provider if you wish. This right applies to data that you have provided to us directly and that we process on the basis of your consent or our contractual relationship.
• Right to Object: You have the right to object to the processing of your data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at support@88-fd.app with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We will acknowledge your request within 72 hours and provide a full response within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you and explain the reason for the delay.

88 fd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed and updated on a regular basis to address emerging threats.

7.1 Technical Security Controls

• All data in transit between your device and our servers is protected by 256-bit TLS/SSL encryption
• Sensitive data at rest — including KYC documents and financial records — is encrypted using AES-256 encryption
• Player passwords are stored using industry-standard one-way hashing algorithms; 88 fd staff cannot view your password in plain text
• Two-factor authentication is available for all player accounts and is strongly recommended
• Our infrastructure is protected by firewalls, intrusion detection systems, and distributed denial-of-service (DDoS) mitigation services
• Regular penetration testing is conducted by independent security specialists to identify and remediate vulnerabilities

7.2 Organisational Security Controls

• Access to personal data is restricted on a strict need-to-know basis; only authorised personnel with a legitimate business need can access your data
• All staff with access to personal data are trained on data protection best practices and are subject to confidentiality obligations
• Third-party service providers are vetted for security compliance before being granted access to any 88 fd player data
• A formal incident response plan is in place; in the event of a data breach affecting your personal data, you will be notified within 72 hours of 88 fd becoming aware of the incident

7.3 Your Role in Account Security

While 88 fd takes every reasonable step to protect your data on our side, account security is a shared responsibility. We strongly encourage all players to use a unique, strong password for their 88 fd account, to enable two-factor authentication, and to log out of the platform when using a shared or public device. Never share your account credentials with anyone. 88 fd will never ask for your password via email, live chat, or any other channel.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how 88 fd has handled your personal data, please get in touch with our support team using the contact details below.

8.1 Contacting Our Privacy Team

The primary channel for all privacy-related enquiries is our support email. Please write to us at support@88-fd.app with the subject line "Privacy Enquiry" or "Privacy Rights Request" as appropriate. Our support team is available 24/7 and will acknowledge your message within 72 hours. For complex privacy rights requests, a full response will be provided within 30 calendar days.

8.2 Raising a Complaint

If you are not satisfied with how 88 fd has responded to your privacy concern, you have the right to escalate your complaint. We take all privacy complaints seriously and will investigate each one thoroughly. To raise a formal complaint, please email support@88-fd.app with the subject line "Formal Privacy Complaint" and include a full description of the issue, the steps you have already taken to resolve it, and the outcome you are seeking. A senior member of our team will review your complaint and provide a written response within 15 business days.

8.3 Changes to This Privacy Policy

88 fd reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new purpose for processing your data or engage a new category of third-party processor — we will notify you by email and via a prominent notice on the 88 fd platform at least 14 days before the changes take effect. Continued use of the platform after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your data is being handled.

8.4 Governing Language

This Privacy Policy is written in English. In the event of any inconsistency between an English version of this policy and any translation, the English version shall prevail. All communications with 88 fd regarding privacy matters should be conducted in English to ensure accurate and timely processing of your request.